COVID-19 (Coronavirus) Frequently Asked Questions: 

What is Jurupa Community Services District (JCSD) doing to ensure customers are protected from coronavirus (COVID-19)?

We are carefully monitoring the state and national advisories regarding COVID-19. We are also taking precautionary steps to protect the health of our employees.

  • To protect the health and safety of our employees and others while serving our customers, please do not enter our offices if you or someone in your household: (1) has symptoms of COVID-19, including the flu or cough, (2) has traveled or been in close contact with someone who has travelled to a high-risk country as identified by the US Centers for Disease Control (CDC) in the last 14 days or (3) has been informed by public health officials or health care providers that you are suspected of or confirmed to have COVID-19.

We are happy to assist you by phone, email, or online. Ways to contact us are listed below.

  • We have shared with our employees the preventative measures provided by the CDC on how they can minimize the risk of catching COVID-19.
  • We have robust emergency operations and business continuity plans that include the possibility of a pandemic. We have already and will continue to update them for COVID-19, as necessary, to meet our service obligations to our customers and communities.

Is my drinking water safe?

Yes; your water is safe.

JCSD’s water supply is 100% groundwater. According to the World Health Organization (WHO) and the American Water Works Association (AWWA), groundwater sources would not be sources for COVID-19 and existing required testing throughout our distribution system requires a chlorine residual to ensure water is clean and safe for consumption.

Should I be concerned about COVID-19 in my drinking water?

According to the CDC, the virus is thought to spread mainly from person-to-person in the following ways:

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it, and then touching their own mouth, nose, or possibly their eyes. However, according to the CDC, “this is not thought to be the main way the virus spreads.”

Are you aware of any employees who have been exposed to COVID-19? 

We are not aware of any suspected or confirmed cases of COVID-19 amongst our employees. If this were to change, we would work with state and local public health officials to address the issue and protect the health of employees and customers.

What if I or someone in my household has COVID-19 or cold or flu-like symptoms and I have a scheduled field service appointment?

Some field service visits are unavoidable due to emergency situations which may include main line and service leaks. In these type of instances, JCSD staff members will continue to serve our residents and take additional precautions to protect the public and themselves on field visits. Non-emergency issues will be evaluated on a case-by-case basis. Keeping our employees away from situations where the virus may be present will help to prevent the spread of COVID-19.

What options do you offer if I am unable to come to your office in person to discuss my account? 

Our goal is to protect our employees and other customers who may enter our workspace.

If you or someone you are associated with has recently traveled to one of the critical areas identified by the CDC as high risk for COVID-19—or has otherwise been diagnosed with or suspected of having COVID-19—we ask that you give us a call at (951) 685-7434 for any help with your account or water service.

The following options are always available for most water account needs: 

📞 (951) 685-7434 – account information or to make a payment by telephone

📧 info@jcsd.us

🌐 Visit https://www.onlinebiller.com/jurupacsd/ – to make an online payment

📬 Leave a payment in our on-site drop box 24/7. The address is 11201 Harrel Street, Jurupa Valley, CA 91752

Where can I find more information on COVID-19?

US Centers for Disease Control and Prevention  – https://www.cdc.gov/coronavirus/2019-ncov/index.html

Riverside County Department of Public Health – https://www.rivcoph.org/