Customer Care Program

Our Customer Care Program, which is partially funded by JCSD employees, offers a monthly credit of $10.00 ($120.00 a year) for low-income single-family residential customers with a meter size of 1″ or smaller who meet all program requirements. Enrollment is open on a continuous basis until funding is exhausted. Annual re-application is required.

Applicants may be required to provide proof of eligibility.

Qualifying documents will include but may not be limited to the following: Evidence of enrollment in a low-income assistance program with another utility agency, participation in government assistance programs such as SNAP, SSI, or TANF or other documentation showing annual household income within program guidelines.

Ready to apply? It’s easy!

Apply By Mail or Drop-off

  1. Download and print our Customer Care Program application or pick up a paper copy in person during our normal business hours from our headquarters office located at 11201 Harrel Street.
  2. Complete the application and drop it off in person to our Customer Service team or in our overnight drop box.

You may also mail the completed application back to us. Please address to;

Attn: Customer Care Program
11201 Harrel Street
Jurupa Valley, CA 91752

Apply In Person

Stop by our headquarters office located at 11201 Harrel Street during our normal business hours to apply in person.

Apply Electronically (Paperless)

Complete our Customer Care Program form located below.

This is the electronic form to apply for twelve months of financial fixed savings through JCSD's Customer Care Program. Applications will be reviewed on a first-come first-serve basis and acceptance will be based on the eligibility criteria. To apply electronically, please complete each question on this form and click "submit." Information collected through this form is protected by our Privacy Policy.

Please enter a number greater than or equal to 0.
Applicant Information(Required)
Address
Eligibility is based on either Current enrollment in another low-income assistance program with another utility agency, participation in government assistance programs such as SNAP, SSI, or TANF OR Annual household income that falls below the amounts listed below - based on the number of people in your household.
Income Eligibility Limits by Household Size
Number In Household Maximum Monthly Income Maximum Annual Income
1 $2,510 $30,120
2 $3,407 $40,880
3 $4,303 $51,640
4 $5,200 $62,400
5 $6,097 $73,160
6 $6,993 $83,920
7 $7,890 $94,680
8 $8,787 $105,440
Per Each Additional Person, Add $448.33 $5,380
Certification(Required)
Drop files here or
Max. file size: 40 MB, Max. files: 4.
    Enrollment in a low-income assistance program with another utility agency, participation in government assistance programs OR Proof of income. ** For technical assistance, please contact a Customer Service Representative at 951.685.7434. For Mobile Device Users - Photos must be taken at time of submission. Uploading of existing images is not supported. **
    Please enter your initials here in lieu of a signature.

    In the Event of an Emergency

    24-Hour Emergency Phone Number: (951) 685-7434

    You can contact our main line after hours and you will be connected to a representative to assist you with an emergency situation associated with JCSD services. For non-JCSD-related emergencies that affect the safety of the public, please dial 9-1-1.