Why was my water shut off?
There are several reasons why your water may be shut off. There has been an emergency in your area and the water had to be shut off. Someone has turned off the valve to your home. Your billing statement has [...]
What is my due date and why does it seem to change each month?
The statements are dated differently because the JCSD billing period is the first four Wednesdays of each month and each Wednesday may fall on different dates. All bills are due upon receipt and must be paid on or before the [...]
Should my family be drinking bottled water?
Tap water is mandated by law to meet strict standards and undergo frequent testing for various contaminants. Bottled water may have a different taste, but it isn't inherently safer than tap water. In fact, it often originates from treated tap [...]
Regarding my service line, where does my responsibility start and stop?
The customer’s responsibility starts on their side of meter. The district is responsible from the meter to the street connection. If you suspect a leak, please contact Customer Service at (951) 685-7434.
Is the water safe to drink?
Absolutely. The water delivered to JCSD customers meets all State and Federal regulations and is continually tested to ensure its safety. Please see the current Consumer Confidence Report.
How are my water and sewer bill charges calculated?
All water and sewer charges are approved by the Board of Directors.These charges are calculated on a monthly basis. Water – Residents are charged a monthly service charge for the operations and maintenance of the meter and waterlines, as well [...]
Does the District offer discounts on service to customers with low-income, disabilities or to the elderly?
JCSD has a new Customer Care Program for low-income residential customers. Click HERE to read about it and see if you qualify. Please also visit the Conservation pages for water-saving tips and programs.
