How to Report an Issue
There are several ways to report non-emergency issues. The most immediate method is to call our main line: (951) 685-7434. You may also call the main line after regular business hours to report emergencies that affect water and wastewater. For emergencies that are of public safety concerns, dial 9-1-1.
Report Graffiti by Phone or Online
Submit a graffiti abatement form online or call the Graffiti Hotline at: (951) 727-3500.
Report Water Waste
To report water waste, please call the Conservation Hotline at (951) 727-3521 or use E-Citizen to submit a report.
Use Your Smartphone to Submit Non-Emergency Issues
JCSD and the City of Eastvale have partnered to offer E-Citizen, a real-time mobile civic engagement platform. E-citizen is a free and simple way to report non-emergency issues within the boundaries of JCSD’s service area and the City of Eastvale, City of Jurupa Valley and Rubidoux Community Services District such as:
- Code Enforcement
- Illegal Dumping
- Park Maintenance (JCSD Parks Territory)
- And so much more!
E-Citizen Download Instructions - iPhone Users
From iPhone devices click here to go to the iTunes App store to find E-citizen. You can also go directly to the store by copying and pasting this link into your address bar https://itunes.apple.com/us/app/e-citizen/id881236739?mt=8.
E-Citizen Download Instructions - Android Users
From Android devices go to the Android marketplace and search for E-Citizen. You can also click here or input https://play.google.com/store/apps/details?id=com.citysourced.jcsdca&hl=en directly into your address bar on the phone or your computer.
- Stay safe; don’t attempt to use CitySourced (or any app for that matter) while driving.
- The app works much better outdoors than it does indoors. This is especially true of Blackberries which rely heavily on satellite communications.
Report Issues Online
You can also report an issue via E-Citizen through the online system below. After entering and locating the address of where the issue is occurring, use the scroll bar to the immediate right of the map to scroll down and click "Next Step."
PLEASE NOTE: Although the instructions below state that uploading a photo is optional, without a photo we may not be able to resolve an issue. For WATER-WASTE issues, a photo or video documentation of the WATER-WASTE activity taking place is required in order for JCSD to resolve the issue.
Tips for effective photos:
Be sure the photo is in focus
The actual issue should be depicted in the photo
Include other distinguishing landmarks in the photo such as the house where the issue is taking place or the vehicle in the driveway. A close up of a sprinkler or a close up of a sidewalk with water does not help identify the actual location of where the issue is taking place and will not enable JCSD to follow up and resolve the issue.
Map of Reported Issues