Our offices will be closed this Monday, July 4, in observance of Independence Day.  JCSD online billing services and drop box will still be available.  For water or wastewater emergencies, please call (951) 685-7434.

Nuestras oficinas estarán cerradas este Lunes 4 de Julio, en conmemoración del día de la Independencia. Los servicios de facturación en línea de JCSD y el buzón de correo seguirán estando disponibles. Para emergencias de agua o aguas residuales, llame al (951) 685-7434.

Customer Care Program


customer care logo

customer care program qualifications

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Our Customer Care Program, which is partially funded by JCSD employees, offers a monthly credit of $10.00 ($120.00 a year) for low-income single-family residential customers with a meter size of 1" or smaller who meet all program requirements.  Enrollment is open on a continuous basis until funding is exhausted.  Annual re-application is required.

Applicants may be required to provide proof of eligibility.

Qualifying documents will include but may not be limited to the following: Evidence of enrollment in a low-income assistance program with another utility agency, participation in government assistance programs such as SNAP, SSI, or TANF or other documentation showing annual household income within program guidelines.

Ready to apply?  It’s easy!

Apply By Mail or Drop-off

1. Download and print our Customer Care Program application or pick up a paper copy in person during our normal business hours from our headquarters office located at 11201 Harrel Street.
2. Complete the application and drop it off in person to our Customer Service team or in our overnight drop box.

english customer care application - thumbnail graphic

You may also mail the completed application back to us.  Please address to;

Attn: Customer Care Program
11201 Harrel Street
Jurupa Valley, CA 91752

Apply In Person

Stop by our headquarters office located at 11201 Harrel Street during our normal business hours to apply in person.

Apply Electronically (paperless)

Complete our Customer Care Program form located below.

Please correct the field(s) marked in red below:

Electronic Application

This is the electronic form to apply for twelve months of financial fixed savings through JCSD's Customer Care Program.  Applications will be reviewed on a first-come first-serve basis and acceptance will be based on the eligibility criteria.

To apply electronically, please complete each question on this form and click "submit."

Information collected through this form is protected by our Privacy Policy.

Customer Account Number
Applicant Information

Eligibility is based on either

  • Current enrollment in another low-income assistance program with another utility agency, participation in government assistance programs such as SNAP, SSI, or TANF


  • Annual household income that falls below the amounts listed below - based on the number of people in your household.
Number In Household Maximum Monthly Income Maximum Annual Income
1 $2,147 $25,760
2 $2,903 $34,840
3 $3,660 $43,920
4 $4,417 $53,000
5 $5,173 $62,080
6 $5,930 $71,160
7 $6,687 $80,240
8 $7,443 $89,320
Per Each Additional Person, Add $757 $9,080
Please upload up to 4 files or images of evidence of
  • Enrollment in a low-income assistance program with another utility agency, participation in government assistance programs


  • Proof of income.

** For technical assistance, please contact a Customer Service Representative at 951.685.3474. For Mobile Device Users - Photos must be taken at time of submission. Uploading of existing images is not supported. **

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I certify that all the above statements are true and correct to the best of my knowledge. I understand that a false statement may disqualify me for benefits.  I also understand that funding for this program is limited and completing this form does not guarantee enrollment in this program.

Please enter your initials here in lieu of a signature.

  1. To receive a copy of your submission, please fill out your email address below and submit.
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