Customer Service


jcsd collage

Update: JCSD has been proactive in assisting customers who may be facing financial difficulties due to COVID-19. After enacting a two-year suspension of water shutoffs to help customers, water shutoffs are scheduled to resume in March 2022.

Welcome to JCSD.  Our goal is to continually provide outstanding customer service.  You have come to the right place if you would like to:

Please note: Please allow a minimum of two working days from the date we receive your request/submission (excluding Saturdays, Sundays and holidays) for services such as to turn on or cancel service.  Orders requested on the weekend or holidays will be scheduled for the next available business day. 


In the Event of an Emergency

24-Hour Emergency Phone Number: (951) 685-7434

You can contact our main line after hours and you will be connected to a representative to assist you with an emergency situation associated with JCSD services.  For non-JCSD related emergencies that affect the safety of the public, please dial 9-1-1.

Contact Us

customer call

Call our main line at (951) 685-7434 for billing questions or inquiries about other services.
For specific department phone numbers, visit the Department Contacts page.


Our general e-mail address is; we'll be sure to forward your e-mail to the appropriate department.


Office Location and Mailing Address 
11201 Harrel Street 
Jurupa Valley, CA 91752


Regular Business Hours

Days Hours
Monday - Thursday 7:30 AM - 5:30 PM
Fridays 7:30 AM - 4:30 PM
____________________________________________ __________________
Every 2nd and 4th Wednesday of each month
(late start)
9:00 AM - 5:30 PM

2023 Observed Holidays


Monthly Meter Reading
Each month, Meter Readers record your water-meter reading.  Meters are read and bills are distributed per “cycle.”  JCSD has established 4 cycles. 

Scam Alert
While we can accept payment over the phone, our customer service team will never demand immediate payment or threaten immediate shut-off.  Customers will always be notified of delinquency well in advance of any possible disconnection.  We are happy to work with you to establish a payment plan. Those that qualify for assistance may also apply for our Customer Care discount on their water bill.