Frequently Asked Questions

Cities and Counties serve a broad array of purposes that protect the public health, safety and welfare of their residents. Special Districts, such as JCSD, serve a specific purpose; for JCSD the purpose is water, sewer, graffiti abatement, lighting maintenance, landscape maintenance, and parks and recreation services.

The Board conducts public meetings  on the 2^nd and 4^th Monday of each month.  Additionally, the Board has several committees that focus on various areas/functions such as Water Operations, Sewer Operations, Parks and Recreations, etc. Two Board members are assigned to serve on various committees to provide an in-depth discussion on items brought forth to the committee.  If items require action, it is then brought to the full Board for further discussion and action.

No. You may only apply once per address. If you would like to replace the turf in your front yard and backyard, you must apply for the rebate at the same time.

Go to the Educational Seminars  to view and register for the current list of educational seminars offered by JCSD or visit our calendar for all JCSD events.

Contact JCSD first.  JCSD will come to your home and check to see if you have a leak and if your leak is the responsibility of JCSD or the responsibility of the homeowner.

JCSD has a new Customer Care Program for low-income residential customers.  Click HERE to read about it and see if you qualify.  Please also visit the Conservation pages for water saving tips and programs. 

All water and sewer charges are approved by the Board of Directors.These charges are calculated on a monthly basis.

Water – Residents are charged a monthly service charge for the operations and maintenance of the meter and waterlines, as well as a monthly charge on consumption.  Water Usage is based on a tiered rate. 

Sewer –  Residents are charged for the calculation based on:

1. A Base Charge
2. Monthly water consumption capped at 8 hundred cubic feet (HCF, equal to 748 gallons)

For more information, please contact Customer Services at (951) 685-7434 or click here for details.

All raw water sources contain bacteria – most of which are not disease causing.  The disinfection process at each water treatment plant destroys any potentially harmful bacteria. JCSD conducts weekly tests at various points in its distribution system to make sure no disease-causing bacteria are present in the water supply. 

The customer’s responsibility starts on their side of meter.  The district is responsible from the meter to the street connection. If you suspect a leak, please contact Customer Service at (951) 685-7434.

Only if you prefer the taste and don’t mind the price. Tap water is required, by law, to meet numerous rigorous, standards. Water supplies must test at frequent regular intervals for a multitude of substances.  Bottled Water may taste different, but it’s no safer than tap water.  In some cases, it’s nothing more than bottled up tap water that has undergone additional treatments to remove some of the harmless, often beneficial minerals, such as calcium.   You can install a carbon filter on your faucet to remove the chlorine taste of tap water for about $20.00 and replace the filter every 90-days.  

The statements are dated differently because the JCSD billing period is the first four Wednesdays of each month and each Wednesday may fall on different dates.  All bills are due upon receipt and must be paid on or before the 26^th day after the billing date to avoid late charges.

There are several reasons why your water may be shut off.

• There has been an emergency in your area and the water had to be shut off.
• Someone has turned off the valve to your home.
• Your billing statement has become past due and has been scheduled for the processing of nonpayment and the disconnection of the water service.

No, but they are recommended to help reduce evaporation.

For JCSD to take action on a water waste report, a photo or video that clearly shows the water waste and the source of the violation must be submitted.  For example, providing a photo of water in a street gutter that does not identify which property the waste is coming from would not be sufficient.  To submit a report, please do one of the following:

• Download the E-Citizen mobile app onto your smart phone.  Search for “E-Citizen.”
  • iPhone users
  • Android users 
• Submit a water waste report using the online form.
• E-mail a photo, the description, and exact address where the water waste is occurring to SaveWater@JCSD.us.
• Call the Conservation Hotline at (951) 727-3521.

JCSD does not have any restrictions for draining or filling swimming pools.

• Water only between 8:00 pm and 8:00 am for no more than 10 minutes per day per station
• Upgrade to water-saving devices and landscaping
• Repair all leaks
• Use a shut-off nozzle when washing a vehicle
• Do not water more than 4 days per week
• Do not allow runoff
• Do not water during and 48 hours after measurable rainfall
• Do not hose down hard surfaces like driveways, sidewalks, and gutters

At Level 2, the following restrictions are in place:

•  Ornamental landscape and turf irrigation can only be watered up to 4 days per week for no more than 10 minutes per station per day. We recommend splitting up the watering times and running your sprinklers several times for shorter periods (for example, run your irrigation for 5 minutes, twice a day).

•  Irrigating landscape is limited to the hours between 8 p.m. and 8 a.m.

JCSD will make every reasonable effort to contact customers regarding water-use violations.  Before penalties are ever issued, JCSD will utilize several methods, including, but not limited to, personal contact, door hanger, letter, email, or phone to notify customers of correctable issues.  Fines are listed in Ordinance Number 389 under Article 10.

At this time, developments are still being approved by each city we serve; however, for questions regarding the planning, design, review, and construction inspection of water and sewer facilities, or the facilitation of streetlights for developer-funded projects, please contact our Development Engineering Services department.

Industrial Survey Forms are required for all non-residential facilities for new tenants, new accounts, changes in ownership, and/or tenant improvements for existing facilities within JCSD jurisdiction.  This is any facility that changes ownership, makes changes to existing plumbing, adds or deletes a water/sewer service. Or makes any changes to production or equipment. 

A pre-job or an are-design meeting is when the developer requests a meeting during the due-diligence/entitlement process; prior to requesting water/sewer availability & submitting plan check.

Pre-construction meetings are conducted for all tracts, parcel map and plot plan projects after the Water/Sewer Mylar’s & Material Submittals have been signed & approved by the District. The Development Supervisor or Representative conducts the pre-construction meeting (using the District’s Pre-Construction Meeting Agenda). The Development Supervisor, the District’s Inspector, the Developer’s Contractor, and the Developer’s Project Superintendent must be present at the pre-construction meeting.  The pre-construction meeting is conducted at the job-site using the District’s “Pre-construction Meeting Agenda”, which lists pertinent discussion items.  At the meeting, a copy of the pre-construction meeting agenda is provided to those in attendance. After the pre-construction meeting is complete, the District, along with the District’s Inspector, sets a start-work date within two (2) working days; and the Development Supervisor will sign and issue a notice-to-proceed to the Developer.

What is a Standards Manual?

The Standards Manual is the Developer’s Handbook and Procedure Manual.  This manual provides a detailed description of the procedures and policies to be followed during any Developer-funded project.

The average size residential meter is a ¾”. However, meter size is determined by the property owner or the Developer’s Engineer.

JCSD’s Inspector, JCSD’s Supervisor, or their representative, tract or job Superintendent, and a County of Riverside Transportation Department representative. For complete procedures for Pre-Construction Meetings, Video Inspections, Pre-Occupancy Inspections, Final Inspections for Tracks, Individual, Plot Plan and District Projects, please review the Procedures for Pre-Construction Meetings .

The Fiscal Year is from July 1 thru June 30. The budget process begins approximately around January with Special Board Meetings. In most cases, the reading of next year’s budget is read to the public at the first Regular Board Meeting in June and approved by the Board of Directors during the last Regular Board Meeting in June.  Please see the current and past JCSD Budgets.

Yes, JCSD removes graffiti on private property, with the property owner’s approval.

It is the goal of JCSD to remove graffiti within 48 hours of the reported vandalism.

Applications are only accepted for current job openings. New openings are typically posted on our website on Mondays, as they become open. Please check back periodically.

For positions with a closing date, applicants are notified of the status of their application via e-mail within 2 – 4 weeks of the closing date. For job openings that are continuous or “Open until filled”, applications are kept on file for six months. 

BBQ’s are provided at most of the park facilities . JCSD Parks and Recreation Department does not allow additional BBQ’s at the parks. 

The Parks and Recreation Department does allow regular (non-water) bouncers with proof of insurance. Unfortunately, we do not allow dunk tanks, trains, or petting zoos due to various hazards to the park’s maintenance and participant safety.

The picnic shelter will not be available if it has been reserved prior to your event.  However, if the picnic shelter has not been reserved, it is then available on a first-come, first-serve basis. 

For more information about becoming a vendor, please call the Parks and Recreation Department at (951) 727-3524.

Please visit the Class Registration page or contact the JCSD Parks and Recreation Department at (951) 727-3524 or email parks@jcsd.us.

Please call the Parks and Recreation Department at (951) 727-3524 or email parks@jcsd.us.  You will either be refunded for the class fees on your credit card or you can transfer fees for another class.  No refunds are given past the second day of scheduled class

Background Screening is $20.00 and is good for one year from the approval date. 

Yes. Lost and Found is located at the Eastvale Community Center, 13820 Schleisman Road, Eastvale CA 92880

The water features are available for use from 10 a.m. to dusk. To turn the water features on at Dairyland Park, you press the button on top of the post in the center of the feature. To turn on the water features at Cedar Creek Park, you press the blue top of the cone at the center of the feature.

From November 1st through March 31st, the water features are unavailable for use in an effort to conserve resources during the off season

In order to ensure the maximum benefit of available resources, the DISTRICT requires that any organized group wishing to engage in planned activities in DISTRICT Facilities obtain prior approval through the application process. Willful interference with authorized activities on our reserved facilities will be deemed as trespassing and violators are subject to the penalties thereof. Please call (951) 727-3524 for more information on how to make a reservation.
Rules and Regulations are as follows;
1. All park facilities are to be utilized for their intended purpose. 
2. Skateboarding is only allowed within the skate park. 
3. Unauthorized solicitation or commercial activities are prohibited without prior District approval. 
4. It is prohibited for any person to erect or attach a sign without prior District approval. 
5. All dogs must be kept on a leash.
6. No smoking allowed on park grounds within 25 feet of playgrounds, ball fields, skate parks, basketball courts, or public buildings. 

For all purposes of Parks and Recreation services, the boundaries of Eastvale residency were determined by the County of Riverside.  The geographic boundaries are Bellegrave, Hamner, Hellman, and the Santa Ana River.  Eastvale residents outside this area pay their parks and recreation fees to the Jurupa Area Recreation and Parks District (JARPD). JARPD can be reached at (951) 361-2090.

I reside outside the JCSD District boundaries; can I still register for a class?

Yes, however, an additional facility fee is applied for those who reside outside of the JCSD Parks Territory. Those who reside within the JCSD Parks Territory have already paid this fee in the form of taxes

Yes. JCSD Parks and Recreation Department will provide a rain check for inclement weather. 

I. Social Security Verification: Verifies the name of every volunteer against the Social Security number provided. This helps eliminate the possibility of false names and/or information.

II. Address Trace: Verifies the current address and identifies any previous address of every individual screened. This information is utilized to determine the jurisdiction in which the background screening is conducted.

III. Criminal Records Check (State, County, and National): To capture all misdemeanor and felony convictions of the applicant.

IV. Sex Offender Registry: Search of the appropriate state sex offender registries based on the address history to supplement criminal records history.

On Call staff is available 24 hours a day, 7 days a week.  Please call (951) 685-7434. An after-hours operator will take your information and contact the on duty Park Maintenance staff. 

Classes are most often cancelled due to low enrollment; therefore, we strongly encourage those who reside within the JCSD parks territory to enroll before the session begins.

Not all District records are considered public records and may be withheld from public review. For example, an employee’s personnel information is not public record.

Online:  Click HERE

Or call: 1-800-229-6090