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05/30/2020 - COVID-19 UPDATE: In accordance with the State of California, splash pads, skate parks, dog parks, athletic fields, park restrooms, and outdoor courts for tennis, pickle ball, basketball, and volleyball are now open. Park patrons are still required to practice social distancing in all activities at the parks and wear face masks. JCSD Headquarters Lobby, and ALL Recreation & Sports facilities including the Eastvale Community Center, Harada Neighborhood Center, Exercise Equipment and Playgrounds are still CLOSED until further notice. For questions, please call (951) 727-3524.

FAQs

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  • Board/GM
    • What services does JCSD provide versus city services?
    • When do the Board of Directors Board meetings take place?
  • Conservation Programs
    • Can I apply for the turf removal rebate if I have already received a rebate for my front lawn and now I want to replace the turf in my backyard as well?
    • How do I find the landscaping seminar schedule?
    • Who do I contact if I suspect I have a leak?
  • Customer Service
    • Does the District offer discounts on service to customers with low-income, disabilities or to the elderly?
    • How are my water and sewer bill charges calculated?
    • Is bacteria present in the water?
    • Is the water safe to drink?
    • Regarding my service line, where does my responsibility start and stop?
    • Should my family be drinking bottled water?
    • What is my due date and why does it seem to change each month?
    • Why was my water shut off?
  • Drought Regulations
    • Are pool covers required?
    • Can I be fined for letting my lawn turn brown?
    • Can I still wash my car or do I have to go to a carwash?
    • How do I report water waste?
    • How will the regulations be enforced?
    • If a customer has already cut back to less than 9 units of water, are they still required to reduce even more?
    • Is it okay to drain and fill swimming pools?
    • Is there a target for customers to reduce water use?
    • What are the parks doing to conserve water?
    • What are the restrictions for Public/Institutional Agencies?
    • What are the restrictions for Restaurants and Hotels?
    • What are the watering/irrigating restrictions?
    • What if we don't meet the 28% water-use reduction?
    • What is prohibited at Level 2 - Drought Alert Restrictions?
    • When will recycled water be available?
    • Why are cities/agencies being asked to conserve different amounts?
    • Why are the Parks Districts watering even when it is raining?
    • Why are the Parks watered in the middle of the afternoon during the summer?
    • Why can't I put in artificial turf?
    • Why isn't JCSD producing recycled water during the drought?
    • Will JCSD be issuing fines?
    • Will the operating hours for the splash pads at the parks be reduced?
    • Will there be a hold on new developments during the drought?
  • Engineering/Development Services
    • What are Industrial Survey Forms?
    • What is a pre-job meeting?
    • What is a Standards Manual?
    • What is the average residential meter size for the District?
    • When do I need to send an Availability Letter?
    • Who attends the pre-job meetings?
    • Who sets policies, rates, and procedures?
  • Finance
    • What is the budget approval process?
  • Graffiti Abatement
    • Do you abate graffiti on private property?
    • How long does it take for graffiti to be removed once I report it?
    • What do I do if I catch someone committing graffiti vandalism?
  • Human Resources
    • Can I submit an application for a position that is not open?
    • When will I know the status of my application?
    • Will I be notified if I am not chosen for an interview?
    • Will my application be accepted if I drop it off, in lieu of a completed online application?
  • Parks and Recreation
    • Can I bring extra BBQs to the park?
    • Can I have bouncers and trains at my party at the park?
    • Do I need a reservation to use a field?
    • Do I need a reservation to use a picnic shelter?
    • How do I apply to serve on the Citizen Advisory Board?
    • How do I become a Parks and Recreation volunteer?
    • How do I become a vendor for an upcoming Parks and Recreation event?
    • How do I find the current list of available recreation classes?
    • How do I request a refund for class fees?
    • How many picnic tables are at each picnic shelter?
    • How much is the background screening?
    • Is there a lost and found?
    • What are the dog park rules?
    • What are the hours of the water features at Dairyland Park and Cedar Creek Park?
    • What are the park rules?
    • What are the residency boundaries of JCSD Parks and Recreation?
    • What are the skate park rules?
    • What if it rains on the day for which I reserved a picnic shelter or a field? Can I get a raincheck?
    • What information is reviewed during the background screening process?
    • When do I get my deposit back for field, picnic area or room reservations and how is that determined?
    • Who do I call about park maintenance issues after hours?
    • Why do some classes get canceled?
  • Public Records
    • Are all District records public?
  • Street Lights
    • How can I report a street light outage/problem?