Effective November 1, 2019 The customer service lobby hours will change. Monday - Thursday: 7:30 a.m. - 5:30 p.m.
Friday: 7:30 a.m. - 4:30 p.m. The lobby will not open until 9:00 a.m. on the 2nd and 4th Wednesday of the month.
What services does JCSD provide versus city services?
Cities and Counties serve a broad array of purposes that protect the public health, safety and welfare of their residents. Special Districts, such as JCSD, serve a specific purpose; for JCSD the purpose is water, sewer, graffiti abatement, lighting maintenance, landscape maintenance, and parks and recreation services.
When do the Board of Directors Board meetings take place?
The Board conducts public meetings on the 2nd and 4th Monday of each month. Additionally, the Board has several committees that focus on various areas/functions such as Water Operations, Sewer Operations, Parks and Recreations, etc. Two Board members are assigned to serve on various committees to provide an in-depth discussion on items brought forth to the committee. If items require action, it is then brought to the full Board for further discussion and action.
Can I apply for the turf removal rebate if I have already received a rebate for my front lawn and now I want to replace the turf in my backyard as well?
No. You may only apply once per address. If you would like to replace the turf in your front yard and backyard, you must apply for the rebate at the same time.
How do I find the landscaping seminar schedule?
Go to the Educational Seminars to view and register for the current list of educational seminars offered by JCSD or visit our calendar for all JCSD events.
Who do I contact if I suspect I have a leak?
Contact JCSD first. JCSD will come to your home and check to see if you have a leak and if your leak is the responsibility of JCSD or the responsibility of the homeowner.
Does the District offer discounts on service to customers with low-income, disabilities or to the elderly?
JCSD does not provide any discounts, however, please visit the Conservation page for water saving tips and programs.
How are my water and sewer bill charges calculated?
All water and sewer charges are approved by the Board of Directors.These charges are calculated on a monthly basis.
Water – Residents are charged a monthly service charge for the operations and maintenance of the meter and waterlines, as well as a monthly charge on consumption. Water Usage is based on a tiered rate.
Sewer – Residents are charged for the calculation based on:
A Base Charge
Monthly water consumption capped at 8 hundred cubic feet (HCF, equal to 748 gallons)
For more information, please contact Customer Services at (951) 685-7434 or click here for details.
Is bacteria present in the water?
All raw water sources contain bacteria – most of which are not disease causing. The disinfection process at each water treatment plant destroys any potentially harmful bacteria. JCSD conducts weekly tests at various points in its distribution system to make sure no disease-causing bacteria are present in the water supply.
Regarding my service line, where does my responsibility start and stop?
The customer’s responsibility starts on their side of meter. The district is responsible from the meter to the street connection. If you suspect a leak, please contact Customer Service at (951) 685-7434.
Should my family be drinking bottled water?
Only if you prefer the taste and don’t mind the price. Tap water is required, by law, to meet numerous rigorous, standards. Water supplies must test at frequent regular intervals for a multitude of substances. Bottled Water may taste different, but it’s no safer than tap water. In some cases, it’s nothing more than bottled up tap water that has undergone additional treatments to remove some of the harmless, often beneficial minerals, such as calcium. You can install a carbon filter on your faucet to remove the chlorine taste of tap water for about $20.00 and replace the filter every 90-days.
What is my due date and why does it seem to change each month?
The statements are dated differently because the JCSD billing period is the first four Wednesdays of each month and each Wednesday may fall on different dates. All bills are due upon receipt and must be paid on or before the 26th day after the billing date to avoid late charges.
Why was my water shut off?
There are several reasons why your water may be shut off.
There has been an emergency in your area and the water had to be shut off.
Someone has turned off the valve to your home.
Your billing statement has become past due and has been scheduled for the processing of nonpayment and the disconnection of the water service.
Please contact JCSD’s Customer Service Department if you have further questions at (951) 685-7434
Are pool covers required?
No, but they are recommended to help reduce evaporation.
Can I be fined for letting my lawn turn brown?
Jurupa Valley does not fine for having brown lawns. The City of Eastvale recently suspended its ordinance that prohibits brown lawns.
Can I still wash my car or do I have to go to a carwash?
You can still wash your car at home as long as you use a hose that is fitted with a nozzle that has an automatic shutoff valve.
How do I report water waste?
The best way is to submit it through E-Citizen our free mobile app, other ways include:
In order for us to take action, you must submit a photograph that clearly identifies the location so can locate the water waste
If you submit a water waste report, your information will remain confidential
How will the regulations be enforced?
We are currently in discussions with the Cities of Eastvale and Jurupa Valley to either partner with them to use their code enforcement teams or to use other resources. JCSD employees are also notifying residents of violations through various notification methods such as door hangers, phone calls, and letters.
If a customer has already cut back to less than 9 units of water, are they still required to reduce even more?
Our community has to cutback water use by a total of 28% that does not mean each resident has to reduce water use by that amount. We are asking all customers to do everything they can to be as water efficient as possible by complying with the watering restrictions at Level 3.
Is it okay to drain and fill swimming pools?
JCSD does not have any restrictions for draining or filling swimming pools.
Is there a target for customers to reduce water use?
We are working on providing each resident with a specific target, until then we are asking residents to significantly reduce their water usage by following the Level 3 – Drought Alert Conditions restrictions, and adhering to the 3 days per week watering schedule.
What are the parks doing to conserve water?
Parks will no longer be watering ornamental turf located in street medians. We will be reducing the number of days parks are watered. However, because parks provide functional turf for community activities, we will continue to maintain functional turf for the enjoyment of the community while adhering to drought regulations.
What are the restrictions for Public/Institutional Agencies?
• Prohibited from irrigating turf in the middle of roadways
• May irrigate functional turf four days a week
What are the restrictions for Restaurants and Hotels?
• Restaurants or public places where food is served are prohibited from serving drinking water to a customer unless requested
• Hotels and motels must give guests the option of choosing not to have their linens laundered daily
What are the watering/irrigating restrictions?
Water use that is prohibited at all times:
Runoff from irrigation or leaks
Washing down driveways, sidewalks, parking areas, tennis courts, patios or other paved areas unless to address immediate safety or sanitation hazards
Irrigating landscapes between 8 a.m. and 8 p.m.
Operating decorative water features that do not recirculate the water
What if we don't meet the 28% water-use reduction?
If we don’t meet our 28% goal, the State may fine JCSD $10,000 for each day we are not in compliance. The State has also stated they could require an agency to implement conservation water pricing.
What is prohibited at Level 2 - Drought Alert Restrictions?
At Level 2, the following restrictions are in place:
Ornamental landscape and turf irrigation can only be watered up to 4 days per week for no more than 10 minutes per station per day. We recommend splitting up the watering times and running your sprinklers several times for shorter periods (for example, run your irrigation for 5 minutes, twice a day).
Irrigating landscape is limited to the hours between 8 p.m. and 8 a.m.
When will recycled water be available?
Our goal is to have a system in approximately 5 years.
Why are cities/agencies being asked to conserve different amounts?
Each agency must conserve water based on how much, on average, its residential sector uses on a per person basis. At JCSD we must conserve a total of 28% district-wide. That does not mean each resident must each conserve by 28%. It depends on water usage. Some customers who have already implemented significant conservation measures do not have to conserve as much as others.
Why are the Parks Districts watering even when it is raining?
Both Parks Districts have hundreds of irrigation stations that control thousands of sprinklers. They are in the process of researching technology that would enable them to shutoff sprinklers in a more efficient manner. At this time, it can take an entire day to manually shutoff all park sprinklers. JCSD’s Parks and Recreation Department has been manually putting the sprinklers on a time delay when rain is in the forecast.
Why are the Parks watered in the middle of the afternoon during the summer?
You may be referring to the over seeding process required to revive heavily used turf area that has been damaged or over used. Our goal is to maintain the parks for the enjoyment of the entire community and continue to follow the drought restrictions. Reseeding will only be conducted if it can be done while complying with drought regulations.
Why can't I put in artificial turf?
Both cities allow artificial turf; however, a homeowner’s association may have restrictions in place that doesn’t allow artificial turf. The State is proposing legislation that would prohibit the ban of artificial turf.
Why isn't JCSD producing recycled water during the drought?
JCSD is currently implementing a long-term non-potable water plan, which includes both non-potable and recycled water. The short-term plan will have JCSD constructing “spot” systems to serve some parks and schools with non-potable water.
Will JCSD be issuing fines?
At Level 3 – Drought Alert Conditions, civil penalties may be issued for non-compliance. Every reasonable effort will be made to contact a resident who may have been reported for wasting water. If a resident does not comply after being notified, they may be fined a civil penalty. The fines are:
• Twenty-five dollars ($25.00) for a first violation of JCSD’s drought restrictions
• Fifty dollars ($50.00) for a second violation of JCSD’s drought restrictions within one year of the date of the first violation.
• One hundred dollars ($100.00) for a third violation of JCSD’s drought restrictions within one year of the date of the first violation.
• Two hundred dollars ($200.00) for a fourth violation of JCSD’s drought restrictions within one year of the first violation.
• Five hundred dollars ($500.00) for a fifth violation of JCSD’s drought restrictions within one year of the first violation
Will the operating hours for the splash pads at the parks be reduced?
At this time, the hours and season for splash pads will remain the same. The splash pads use a recirculating system, and the water only runs when activated. It is a water-efficient system and is for the benefit of the entire community. At this time the splash pad at Cedar Creek Park is available. The splash pad at Dairyland Park is awaiting repairs.
Will there be a hold on new developments during the drought?
At this time, developments are still being approved by each city we serve; however, in the future developers will be required to implement conservation practices during construction.
When using potable water, new developments must irrigate based on regulations or other requirements established by the California Building Standards Commission and Department of Housing and Community Development.
The District has started a study to develop rules and regulations for a new development to fund projects or conduct projects to reduce existing JCSD water demand so that the new development has a no impact to existing water supplies.
What are Industrial Survey Forms?
Industrial Survey Forms are required for all non-residential facilities for new tenants, new accounts, changes in ownership, and/or tenant improvements for existing facilities within JCSD jurisdiction. This is any facility that changes ownership, makes changes to existing plumbing, adds or deletes a water/sewer service. Or makes any changes to production or equipment.
What is a pre-job meeting?
A pre-job or an are-design meeting is when the developer requests a meeting during the due-diligence/entitlement process; prior to requesting water/sewer availability & submitting plan check.
Pre-construction meetings are conducted for all tracts, parcel map and plot plan projects after the Water/Sewer Mylar’s & Material Submittals have been signed & approved by the District. The Development Supervisor or Representative conducts the pre-construction meeting (using the District’s Pre-Construction Meeting Agenda). The Development Supervisor, the District’s Inspector, the Developer’s Contractor, and the Developer’s Project Superintendent must be present at the pre-construction meeting. The pre-construction meeting is conducted at the job-site using the District’s “Pre-construction Meeting Agenda”, which lists pertinent discussion items. At the meeting, a copy of the pre-construction meeting agenda is provided to those in attendance. After the pre-construction meeting is complete, the District, along with the District’s Inspector, sets a start-work date within two (2) working days; and the Development Supervisor will sign and issue a notice-to-proceed to the Developer.
What is a Standards Manual?
What is a Standards Manual?
The Standards Manual is the Developer’s Handbook and Procedure Manual. This manual provides a detailed description of the procedures and policies to be followed during any Developer-funded project.
What is the average residential meter size for the District?
The average size residential meter is a ¾”. However, meter size is determined by the property owner or the Developer’s Engineer.
When do I need to send an Availability Letter?
Developers are required to obtain a Water/Sewer Availability letter for all projects that involve water and/or sewer services. To obtain a Water/Sewer Availability letter, please submit a letter to the District requesting availability within the project, describing the type of project, a map showing the property requiring water and/or sewer service and a $1,800.00 deposit for either Parcel Maps or Tract Maps. Once the request is received, the Development Consultants will provide feedback, if needed, and submit the request for approval to the Sewer and/or Water Committee and the Board of Directors. Please click here to view a sample availability
Who attends the pre-job meetings?
JCSD’s Inspector, JCSD’s Supervisor, or their representative, tract or job Superintendent, and a County of Riverside Transportation Department representative. For complete procedures for Pre-Construction Meetings, Video Inspections, Pre-Occupancy Inspections, Final Inspections for Tracks, Individual, Plot Plan and District Projects, please review the Procedures for Pre-Construction Meetings .
Who sets policies, rates, and procedures?
The Board of Directors sets policy for the District. Fees, rates, and other charges are developed and adopted by the Board after careful analysis of operating cost, financing needs, industry practices, and input from the community.
What is the budget approval process?
The Fiscal Year is from July 1 thru June 30. The budget process begins approximately around January with Special Board Meetings. In most cases, the reading of next year’s budget is read to the public at the first Regular Board Meeting in June and approved by the Board of Directors during the last Regular Board Meeting in June. Please see the current and past JCSD Budgets.
Do you abate graffiti on private property?
Yes, JCSD removes graffiti on private property, with the property owner’s approval.
How long does it take for graffiti to be removed once I report it?
It is the goal of JCSD to remove graffiti within 48 hours of the reported vandalism.
What do I do if I catch someone committing graffiti vandalism?
Call 911. Graffiti Vandalism is a crime.
Can I submit an application for a position that is not open?
Applications are only accepted for current job openings. New openings are typically posted on our website on Mondays, as they become open. Please check back periodically.
When will I know the status of my application?
For positions with a closing date, applicants are notified of the status of their application via e-mail within 2 – 4 weeks of the closing date. For job openings that are continuous or “Open until filled”, applications are kept on file for six months.
Will I be notified if I am not chosen for an interview?
Yes, applicants who are not chosen for an interview receive an e-mail notification.
Will my application be accepted if I drop it off, in lieu of a completed online application?
No. Applications will not be accepted if they are dropped off in lieu of a completed online application. If special accommodations are necessary, please contact the Human Resources Department.
Parks and Recreation
Can I bring extra BBQs to the park?
BBQ’s are provided at most of the park facilities . JCSD Parks and Recreation Department does not allow additional BBQ’s at the parks.
Can I have bouncers and trains at my party at the park?
The Parks and Recreation Department does allow regular (non-water) bouncers with proof of insurance. Unfortunately, we do not allow dunk tanks, trains, or petting zoos due to various hazards to the park’s maintenance and participant safety.
Do I need a reservation to use a field?
All organized activity must have a field use permit to utilize the fields.
Do I need a reservation to use a picnic shelter?
The picnic shelter will not be available if it has been reserved prior to your event. However, if the picnic shelter has not been reserved, it is then available on a first-come, first-serve basis.
How do I apply to serve on the Citizen Advisory Board?
Residents who reside within parks territory may serve on the 7-member Citizen Advisory Board. Appointments are two-year staggered terms. For more information please contact Parks and Recreation Department at (951) 727-3524.
How do I become a vendor for an upcoming Parks and Recreation event?
For more information about becoming a vendor, please call the Parks and Recreation Department at (951) 727-3524.
How do I find the current list of available recreation classes?
Please visit the Class Registration page or contact the JCSD Parks and Recreation Department at (951) 727-3524 or email email@example.com.
How do I request a refund for class fees?
Please call the Parks and Recreation Department at (951) 727-3524 or email firstname.lastname@example.org. You will either be refunded for the class fees on your credit card or you can transfer fees for another class. No refunds are given past the second day of scheduled class
How many picnic tables are at each picnic shelter?
Number of Tables
Number of BBQs
Which Shelter is closest to the Playground
Providence Ranch Park
McCune Family Park
Cedar Creek Park
Harada Heritage Park
Deer Creek Park
James C. Huber Park
Picnic Area #1
X (to the water feature)
Picnic Area #2
American Heroes Park
Half Moon Park
How much is the background screening?
Background Screening is $20.00 and is good for one year from the approval date.
Is there a lost and found?
Yes. Lost and Found is located at the Eastvale Community Center, 13820 Schleisman Road, Eastvale CA 92880
What are the dog park rules?
The dog park rules, for all three dog parks, are as follows:
1. The dog park hours are from sunrise to 10 p.m. daily.
2. Park users and dog owners assume all risk related to dog park use.
3. Dogs must be under voice control and in sight of owner/handlers at all times.
4. Owners must dispose of waste properly in the designated on-site containers.
5. Any dog exhibiting aggressive behavior must be leashed and removed immediately.
6. All dogs must be leashed until safely inside the dog park and returned to a leash prior to exiting.
7. Dogs must be licensed and vaccinated with tags displayed on collar.
8. Dogs “in season” shall not be permitted.
9. Children accompanying dog owners must be strictly supervised and at least 12 years old to be allowed inside.
10. Spectators should remain outside the fenced area.
What are the hours of the water features at Dairyland Park and Cedar Creek Park?
The water features are available for use from 10 a.m. to dusk. To turn the water features on at Dairyland Park, you press the button on top of the post in the center of the feature. To turn on the water features at Cedar Creek Park, you press the blue top of the cone at the center of the feature.
From November 1st through March 31st, the water features are unavailable for use in an effort to conserve resources during the off season
What are the park rules?
In order to ensure the maximum benefit of available resources, the DISTRICT requires that any organized group wishing to engage in planned activities in DISTRICT Facilities obtain prior approval through the application process. Willful interference with authorized activities on our reserved facilities will be deemed as trespassing and violators are subject to the penalties thereof. Please call (951) 727-3524 for more information on how to make a reservation.
Rules and Regulations are as follows;
1. All park facilities are to be utilized for their intended purpose.
2. Skateboarding is only allowed within the skate park.
3. Unauthorized solicitation or commercial activities are prohibited without prior District approval.
4. It is prohibited for any person to erect or attach a sign without prior District approval.
5. All dogs must be kept on a leash.
6. No smoking allowed on park grounds within 25 feet of playgrounds, ball fields, skate parks, basketball courts, or public buildings.
*Violators subject to $100 fine in accordance with AB 188.
The following are prohibited within the park: Alcoholic beverages, camping, cutting of plants, fireworks, gambling, glass containers, golfing, horses, open fires, motor vehicles outside of parking lot, and weapons.
What are the residency boundaries of JCSD Parks and Recreation?
For all purposes of Parks and Recreation services, the boundaries of Eastvale residency were determined by the County of Riverside. The geographic boundaries are Bellegrave, Hamner, Hellman, and the Santa Ana River. Eastvale residents outside this area pay their parks and recreation fees to the Jurupa Area Recreation and Parks District (JARPD). JARPD can be reached at (951) 361-2090.
I reside outside the JCSD District boundaries; can I still register for a class?
Yes, however, an additional facility fee is applied for those who reside outside of the JCSD Parks Territory. Those who reside within the JCSD Parks Territory have already paid this fee in the form of taxes
What are the skate park rules?
Caution: Inline skating and skateboarding are high-risk recreation activities with inherent risk or serious injuries. The skateboarding area is UNSUPERVISED and participants skate at their own risk. Parks are closed from 10 p.m. until dawn. (See park hours.) Children under 12 years old must be accompanied by an adult.
Skate park rules are as follows:
1. Participants utilizing the skate park facilities must wear helmets, kneepads, and elbow pads.
2. Violators are subject to removal, citation and or permanent ban from the skate park facilities, Ordinance No. 252.
3. No personally owned ramps, boxes, or other devices may be brought into the facility.
4. Please be courteous of other park users.
5. No food or beverages are allowed in the skating area.
6. Bringing glass into the area is PROHIBITED. No tagging, graffiti, or stickers are allowed.
7. Please keep skating area clean.
8. Broken equipment or unsafe conditions should be reported to the Parks Department by calling (951) 727-3524.
9. For emergencies, dial 911.
*In the event rules are not being followed, JCSD may elect to temporarily or permanently close a skate park.
What if it rains on the day for which I reserved a picnic shelter or a field? Can I get a raincheck?
Yes. JCSD Parks and Recreation Department will provide a rain check for inclement weather.
What information is reviewed during the background screening process?
I. Social Security Verification: Verifies the name of every volunteer against the Social Security number provided. This helps eliminate the possibility of false names and/or information.
II. Address Trace: Verifies the current address and identifies any previous address of every individual screened. This information is utilized to determine the jurisdiction in which the background screening is conducted.
III. Criminal Records Check (State, County, and National): To capture all misdemeanor and felony convictions of the applicant.
IV. Sex Offender Registry: Search of the appropriate state sex offender registries based on the address history to supplement criminal records history.
When do I get my deposit back for field, picnic area or room reservations and how is that determined?
As long as the shelter equipment is in the same condition when you leave as when you arrived , you will be refunded your security deposit within 2 weeks. The repair costs, due to misuse of the parks, may exceed the security deposit cost and will be placed at the expense of the person responsible for the reservation.
Who do I call about park maintenance issues after hours?
On Call staff is available 24 hours a day, 7 days a week. Please call (951) 685-7434. An after-hours operator will take your information and contact the on duty Park Maintenance staff.
Why do some classes get canceled?
Classes are most often cancelled due to low enrollment; therefore, we strongly encourage those who reside within the JCSD parks territory to enroll before the session begins.
Are all District records public?
Not all District records are considered public records and may be withheld from public review. For example, an employee’s personnel information is not public record.