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Our offices will be closed this Monday, July 4, in observance of Independence Day.  JCSD online billing services and drop box will still be available.  For water or wastewater emergencies, please call (951) 685-7434.


Nuestras oficinas estarán cerradas este Lunes 4 de Julio, en conmemoración del día de la Independencia. Los servicios de facturación en línea de JCSD y el buzón de correo seguirán estando disponibles. Para emergencias de agua o aguas residuales, llame al (951) 685-7434.

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Updated Resources - Having Trouble Paying Your Bill?

Post Date:02/17/2022 3:57 PM

We understand that some customers may be facing financial difficulties due to COVID-19, and we are committed to working with those who need assistance paying their bills. JCSD has been proactive in assisting customers through payment plans, the Customer Care Program, community resources, and a two-year suspension of water shutoffs. As water shutoffs resumed in March 2022, JCSD encourages customers who have past due balances to contact Customer Service at (951) 685-7434.

Below, please find assistance options for customers having difficulties paying their bills:

Payment Plan

Contact us!  Our Customer Service Team is eager to work with you to develop a personal and manageable payment plan based on what you can pay.  We urge you to reach out to us at (951) 685-7434 during our normal business hours. Payments can also be made 24 hours a day, seven days a week through our automated system or online at www.JCSD.us/BillPay

 

JCSD Customer Care Program logo

Customer Care Program

We have our own in-house Customer Care Program that assists eligible low-income households with their JCSD bill.  It is partially funded by our own employees and knocks $10 off your bill each month.  Once approved, you will be enrolled for a calendar year, but you’ll need to reapply each year.  Funding is limited, so we encourage you to apply as soon as possible.

Click here to learn more about our Customer Care Program.

California Water and Wastewater Arrearage Payment Program (CWWAPP)

As part of its commitment to assist customers facing financial difficulties, JCSD has applied for and posted credits through the new CWWAPP. The State Water Resources Control Board administers this state-funded program to provide relief for community water and wastewater systems for unpaid bills due to the pandemic. This funding covered debt from residential and commercial customers accrued between March 4, 2020 – June 15,2021. No customer action is needed, as JCSD has already applied these credits where they were applicable.

Additional Resources

In addition to our bill-pay assistance, we encourage you to explore other options. 

  • Community Action Partnership (CAP) of Riverside County - Funded by Community Services Block Grants (CSBG) to assist low-income Riverside County families on their utility bills, CAP is the local agency for applying for LIHWAP or LIHEAP grants. Check this website to see what utility assistance programs are currently available to those that live in Riverside County.

     

  • United Lift Assistance Program - United Lift is a joint effort by Lift to Rise, Inland SoCal United Way, and the County of Riverside that provides rental and utility bill assistance to help keep Riverside County Families safe. Funding for this temporary program is limited so we encourage those who may benefit to contact United Lift.
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