FAQs

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  • Board/GM
    • What services does JCSD provide versus city services?
    • When do the Board of Directors Board meetings take place?
  • Conservation Programs
    • Can I apply for the turf removal rebate if I have already received a rebate for my front lawn and now I want to replace the turf in my backyard as well?
    • How do I find the landscaping seminar schedule?
    • Who do I contact if I suspect I have a leak?
  • Customer Service
    • Does the District offer discounts on service to customers with low-income, disabilities or to the elderly?
    • How are my water and sewer bill charges calculated?
    • Is bacteria present in the water?
    • Is the water safe to drink?
    • Regarding my service line, where does my responsibility start and stop?
    • Should my family be drinking bottled water?
    • What is my due date and why does it seem to change each month?
    • Why was my water shut off?
  • Drought Regulations
    • Are pool covers required?
    • Can I be fined for letting my lawn turn brown?
    • Can I still wash my car or do I have to go to a carwash?
    • How do I report water waste?
    • How will the regulations be enforced?
    • If a customer has already cut back to less than 9 units of water, are they still required to reduce even more?
    • Is it okay to drain and fill swimming pools?
    • Is there a target for customers to reduce water use?
    • What are the parks doing to conserve water?
    • What are the restrictions for Public/Institutional Agencies?
    • What are the restrictions for Restaurants and Hotels?
    • What are the watering/irrigating restrictions?
    • What if we don't meet the 28% water-use reduction?
    • What is prohibited at Level 2 - Drought Alert Restrictions?
    • When will recycled water be available?
    • Why are cities/agencies being asked to conserve different amounts?
    • Why are the Parks Districts watering even when it is raining?
    • Why are the Parks watered in the middle of the afternoon during the summer?
    • Why can't I put in artificial turf?
    • Why isn't JCSD producing recycled water during the drought?
    • Will JCSD be issuing fines?
    • Will the operating hours for the splash pads at the parks be reduced?
    • Will there be a hold on new developments during the drought?
  • Engineering/Development Services
    • What are Industrial Survey Forms?
    • What is a pre-job meeting?
    • What is a Standards Manual?
    • What is the average residential meter size for the District?
    • When do I need to send an Availability Letter?
    • Who attends the pre-job meetings?
    • Who sets policies, rates, and procedures?
  • Finance
    • What is the budget approval process?
  • Graffiti Abatement
    • Do you abate graffiti on private property?
    • How long does it take for graffiti to be removed once I report it?
    • What do I do if I catch someone committing graffiti vandalism?
  • Human Resources
    • Can I submit an application for a position that is not open?
    • When will I know the status of my application?
    • Will I be notified if I am not chosen for an interview?
    • Will my application be accepted if I drop it off, in lieu of a completed online application?
  • Parks and Recreation
    • Can I bring extra BBQs to the park?
    • Can I have bouncers and trains at my party at the park?
    • Do I need a reservation to use a field?
    • Do I need a reservation to use a picnic shelter?
    • How do I apply to serve on the Citizen Advisory Board?
    • How do I become a Parks and Recreation volunteer?
    • How do I become a vendor for an upcoming Parks and Recreation event?
    • How do I find the current list of available recreation classes?
    • How do I request a refund for class fees?
    • How many picnic tables are at each picnic shelter?
    • How much is the background screening?
    • Is there a lost and found?
    • What are the dog park rules?
    • What are the hours of the water features at Dairyland Park and Cedar Creek Park?
    • What are the park rules?
    • What are the residency boundaries of JCSD Parks and Recreation?
    • What are the skate park rules?
    • What if it rains on the day for which I reserved a picnic shelter or a field? Can I get a raincheck?
    • What information is reviewed during the background screening process?
    • When do I get my deposit back for field, picnic area or room reservations and how is that determined?
    • Who do I call about park maintenance issues after hours?
    • Why do some classes get canceled?
  • Public Records
    • Are all District records public?