This division is the first point of contact for our 24,608 customers. The division provides reception services, all call center activity, walk-up counter payment service, IVR/Internet payment service, customer billing, new account processing, work order generation and delinquent account processing, including collection referral. The division also handles all field service requests that include, turn on/off account, meter repairs, water consumption investigations and consultations, new meter installation, meter calibrations and meter reading, which includes traditional, Automated Meter Reading (AMR) and Fixed Network (FN) reading.
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